Season Ticket Regulations
1.1 Luneur Park S.p.A. (hereinafter, “Luneur”) provides a subscription service (hereinafter, the “Subscription”), which allows access to the “Luneur Park dell'Eur” amusement park, located in Rome, between Via delle Tre Fontane , Viale dell'Artigianato, Viale dell'Industria and Viale della Pittura, (hereinafter, the "Park"), on the relevant opening days and times as well as unlimited use of the rides and games (excluding prize games) and access to and use of the Splash Zone (excluding accessory Services, e.g. chairs, umbrellas), (hereinafter, jointly, the "Attractions") to 1 (one) "Subscriber(s)");
1.2 The subscription service includes the following formula: Luneur 2024 X1 SUBSCRIPTION: subscription valid for 1 (one) Subscriber for 1 (one) year from the date of purchase;
1.3 The holder of a Luneur 2024 Season Ticket will be entitled to the following benefits:
a) 10% discount on the purchase of Merchandising;
b) 10% discount in refreshment points;
1.4 These General Subscription Conditions regulate Subscriptions subscribed from 16 December 2023 until 31 December 2024.
2. SEASON TICKET ACQUISITION AND DURATION
2.1 The Subscription can be subscribed in the following ways:
by filling out the registration form on the official Luneur website (www.luneurpark.it/abbonamenti) (hereinafter, the “Form”) and attaching a photo of the Subscriber(s). Once the form has been filled out, the holder will receive a receipt in .pdf format at the e-mail address indicated during registration and/or in his/her reserved area, which he/she must deliver to the Luneur Park cash desks (hereinafter, the "Season Ticket Cashier"). ”) for the purposes of collecting the “Subscription Card”;
2.2 The Subscription may be signed by anyone exercising parental authority over the Subscriber(s) or by another person, without prejudice to the fact that, in this case, the latter, by signing these General Subscription Conditions, declares to have previously obtained from whoever exercises parental authority over the Subscriber consents to the completion of the Subscription (hereinafter, the “Owner”). The Owner who does not exercise parental authority over the Subscriber/s will hold Luneur harmless and indemnified from any reason, claim or action asserted for any reason whatsoever, by third parties, for damages or anything else that is attributable to the non-compliance with the truth of the above declaration ;
2.3 The Subscription is valid for 12 months from the time of purchase, starting from 13 December 2023, with a single payment.
3. HOW TO USE THE SEASON TICKET AND ACCESS THE PARK
3.1 The "Season Ticket Card" is strictly personal and non-transferable and must be shown directly at the Park access gates every time the Member wishes to enter. Access to the Park will not be permitted to a Season Ticket Holder without a "Season Ticket Card". After showing the "Subscription Card" at the access gate to the Park, the Subscriber will receive the appropriate access ticket which must be worn which will allow unlimited use of the Attractions (with the exception of prize games) and access and use of the Splash Zone with water games (excluding accessory services, e.g. chairs, umbrellas). The aforementioned ticket is valid exclusively during the day of use of the same;
3.2 The Cardholder is responsible for the safekeeping of the “Subscription Card”. In the event of theft or loss of the "Subscription Card", Luneur, following receipt of a specific declaration of theft or loss from the Cardholder, may issue a duplicate at a cost of 10 (ten/00) euros.
3.3 Luneur has the right, at any time and without notice, to change the opening hours and/or to limit or suspend access to the Park and/or to one or more Attractions where this is deemed necessary by Luneur itself for organizational reasons , commercial, meteorological, to protect the safety of Park users and to protect public safety or for measures of the competent authorities.
It is also the faculty of Luneur:
a) not allow access to the Subscriber if the maximum capacity of the Park has been reached;
b) suspend or cancel the Subscription without notice as well as not allowing access to the Park to the Subscriber, in case of violation of the Park Regulations (as defined below) and the regulations for the use of the Attractions;
c) propose events/initiatives/attractions not included in the Season Ticket, in the event that express consent has been given.
4. SEASON TICKET PRICES
The season ticket prices are as follows: LUNEUR 2024 SUBSCRIPTION Fixed cost (for 12 MONTHS): €89.00.
5. PAYMENT PROCEDURES AND METHODS
5.1 The accepted payment methods are exclusively credit cards, debit cards (Mastercard, Visa, Amex circuit), PostePay (the “Payment Methods”);
5.2 For some Payment Methods, the issuer of the same may charge specific fees, for example for international transactions or other charges associated with the processing of each Payment Method. These commissions will be the sole responsibility of the Owner. For further information you must check with the issuer of your Payment Method.
To the extent permitted by applicable law, payments are non-refundable. No refunds or credits will be given for partially used Subscription periods.
7. PARK REGULATIONS
7.1 The Owner declares and guarantees to have read and accepted the Park Regulations published on the Luneur website https://www.luneurpark.it/en/park-regulations/ (hereinafter, the "Park Regulations").
7.2 Owners undertake to respect and ensure that Holders and Adult Companions respect the Park Regulations, the Attraction Regulations as well as any further instructions given by Luneur or its employees and/or collaborators.
7.3 In case of violation of the provisions of the Park Regulations (as defined below) or of the Attraction Regulations, or improper or incorrect use of the Season Ticket by the Owner and/or the Season Ticket Holders and/or their Adult Companions, Luneur reserves the right to terminate the Season Ticket pursuant to Article 1456 of the Italian Civil Code and, in any case, to deny the Season Ticket Holders and their Adult Companions access to the Park.
8.1 The Owner is liable to Luneur and third parties for any damage to property and/or persons resulting from or connected to the conduct of the Season Ticket Holders and their Adult Companions and/or failure of Season Ticket Holders and their Adult Companions to comply with the Park and Attraction Regulations. The owner shall indemnify and hold harmless Luneur from any direct or indirect damage to persons and/or property, including damage caused to the Park and its facilities, arising from the conduct of the Season Ticket Holders and their Adult Companions and/or failure of Season Ticket Holders and their Adult Companions to comply with the Park and Attraction Regulations.
8.2 The Owner shall be liable for any direct or indirect harm to the person and/or property of the Season Ticket Holders and/or their Adult Companions caused by the conduct of the Season Ticket Holders and/or their Adult Companions and/or the failure of the Season Ticket Holders and/or their Adult Companions to comply with the Park and the Attraction Regulations. The Owner shall indemnify and hold Luneur harmless from any direct or indirect damage to the person and/or property of the Season Ticket Holders and/or Their Adult Companions caused by the conduct of the Season Ticket Holders and/or Their Adult Companions and/or by the failure of the Season Ticket Holders and/or Their Adult Companions to comply with the Park or Attraction Regulations.
9. CHANGES TO THE GENERAL SEASON TICKET TERMS AND CONDITIONS
Luneur reserves the right to unilaterally modify these Season Ticket General Terms and Conditions by publishing the updated/amended text on its website www.luneurpark.it.
10. FAILURE TO USE THE SEASON TICKET
Failure to use the Season Ticket for reasons not attributable to Luneur will not entitle you to any refund for any reason, title or cause.
11. CUSTOMER SUPPORT
For more information about the Season Ticket and its characteristics or if you need assistance, please write to the email email@example.com.
Luneur will send Season Ticket information to the Owner exclusively by email to the address indicated at the time of acquisition.
For this reason, the Owner undertakes to provide Luneur with a valid and operational email address and to promptly update it on the website www.luneurpark.it in the event of changes.
14. USE OF PERSONAL IMAGE
14.1 Without prejudice to Park Regulation provisions, by signing these Season ticket General Terms and Conditions, the Owner exercising parental control over the Holders hereby consents to the free use of the Holders' image by Luneur or its assignees if said image is captured inside or near the Park by video-recording or photography (including group photos) or any other recording means, and hereby waives any and all exceptions or claims in this regard. Images of the Season Ticket Holders may be used by Luneur and/or its assignees for any of the Park's communication, information and/or advertising purposes through the use of any form of communication or broadcasting media (including but not limited to newspapers, magazines, brochures, internet, TV, etc.).
14.2 If the Owner does not exercise parental control over the Season Ticket Holders, said Owner declares to have received express consent from the person exercising parental control over the Season Ticket Holders to use images of them subject to the terms and conditions set out in Clause 14.1 above.
14.3. Regarding cases envisaged by Clause 14.2, Owners not exercising parental control over Season Ticket Holders shall indemnify and hold Luneur harmless from any blame, claim or action asserted on any grounds and for any reason, by third parties, including the Season Ticket Holders themselves, for damage or other harm resulting from the untruthful representation of compliance with the above obligations.
15. PARTIAL NULLITY
Should one or more provisions of these Season Ticket General Terms and Conditions be deemed invalid, illegal or unenforceable, this shall not affect the validity, legality and enforceability of the remaining provisions, which shall continue to retain their full force and effect.
16. APPLICABLE LAW AND JURISDICTION
These Season Ticket General Terms and Conditions are governed by Italian law and interpreted in accordance with them. For any dispute that may arise regarding the execution, interpretation or validity of these Season Ticket General Terms and Conditions, the Court of Rome will have exclusive jurisdiction.
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Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Owner declares to specifically accept the following articles of the aforementioned Season Ticket General Terms and Conditions:
2.2 ("Responsibility of the Owner not exercising parental control over the Season Ticket Holder in the event of an untruthful statement")
3.3 ("Limitations to the conditions for access to the Park")
7.3. ("Faculty of Luneur to terminate the contract with the Owner or to deny Holders or their Adult Companions access to the Park")
8 ("Luneur liability disclaimer")
9 ("Unilateral changes to the Season Ticket General Terms and Conditions")
14 ("Use of the images of Season Ticket Holders")
16 ("Applicable law and jurisdiction").
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The Owner expressly declares to have read, understood and to accept in full and without reservations:
- the Season Ticket General Terms and Conditions;
- the Park Regulations and subsequent amendments and additions;
which form an integral and substantial part of the contract between Luneur and the Season Ticket Owner together with the information disclosure on the processing of personal data pursuant to Article 13 of Italian Legislative Decree no. 196/2003 and the GDPR (Annex 1).
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Information on the processing of personal data pursuant to Article 13 of the General Data Protection Regulation – EU Regulation 2016/679 (GDPR)
Pursuant to Article 13 of the GDPR, we hereby inform you that your personal data will be processed by Luneur S.p.A., with registered office in Rome, Via Giovanni Battista De Rossi no. 13, Tax Code, VAT number and Rome Companies Register no. 09792151004 (hereinafter also referred to as "Luneur") in compliance with current legislation on the protection of personal data and, in any case, with the principles of confidentiality to which Luneur adheres.
- Purpose of processing
The personal data you provide to Luneur may be used:
(a) to fulfil obligations deriving from the Season Ticket contract established with the same Luneur;
(b) to respond to and comply with all your requests and for any technical/organisational communications, both verbal and in writing;
(c) to conduct statistical surveys and market research studies;
(d) to send informative and promotional notices, advertising material and offers for goods and services by mail, over the internet, over the telephone, by email, by MMS and by text message from Italy or from abroad (also from countries outside the European Community) from Luneur or from natural or legal persons that cooperate with Luneur itself;
(e) to send the Luneur newsletter.
- Processing methods
The processing is carried out by means of the operations or set of operations indicated in Article 4(1)(2) of Regulation (EU) 2016/679; i.e. collection, recording, organisation, storage, consultation, structuring, processing, adaptation, modification, selection, extraction, comparison, use, dissemination, interconnection, blocking, destruction.
These operations may be carried out with or without the assistance of electronic or other computer-based instruments.
The processing is carried out by the Data Controller and/or by the Data Processors appointed by the Data Controller.
- Provision of data and consequences of refusal
The provision of your personal data in relation to the purposes set out in points (a) and (b) is mandatory (without it, we will not be able to provide you with the Season Ticket services). Data provision is optional in relation to the purposes referred to in points (c), (d) and (e).
- Disclosure of your personal data
Within Luneur, your personal data may be disclosed to shareholders, members of the administrative body, members of the board of statutory auditors, auditors, company personnel and, in any case, to the Data Processor and data processors appointed by Luneur in the performance of their duties.
Personal data may also be disclosed to other recipients appointed as Data Processors, pursuant to Article 28 of the GDPR, for the performance of specific processing tasks relating to the correct and complete execution of the contract.
- Dissemination of your personal data
Your personal data will not be disseminated.
- Data retention
The personal data you provide to Luneur will be kept for a period not exceeding that necessary to pursue the aforementioned purposes.
- Transfer of data abroad
Personal data may be transferred to countries within and outside the European Union, or to an International Organisation, exclusively within the scope of the purposes of the contract and provided that such parties have provided adequate guarantees in accordance with Article 46 of the GDPR.
- Rights of data subjects
Art. 15 of the Regulation enables data subjects to exercise specific rights, including the right to obtain confirmation from the data controller as to whether or not personal data concerning them exist and have such data made available in an intelligible form. Data subjects also have the right to be informed of the source of the data, the purposes and methods of related processing, the rationale for the processing, the identification details of the data controller and of the persons to whom the data may be disclosed. Data subjects also have the right to obtain the updating, rectification and integration of the data, the erasure, restriction of processing, the transformation into anonymous form or the blocking of data processed in breach of the law and its portability. Data subjects may also oppose the processing of data for legitimate reasons.
Data subjects may revoke their consent at any time, limited to cases where the processing is based on their consent for one or more specific purposes and concerns common personal data or particular categories of data. Processing based on consent and performed prior to the withdrawal of consent shall, however, remain lawful.
Without prejudice to any other administrative and jurisdictional remedies, if you believe that the processing of data relating to you is in breach of the GDPR, pursuant to Article 15(1)(f) of the GDPR you have the right to file a complaint with the Supervisory Authority (i.e. the Italian Data Protection Authority).
- The Data Controller and Processors
The Data Controller is Luneur S.p.A., with registered office in Rome, Via Giovanni Battista De Rossi, no. 13.
An updated list of Data Processors is available from Luneur and can be obtained by specific request made in the manner described above.